Shipping & Delivery Policy
At Techgrill Kenya, we are committed to ensuring that your orders are delivered quickly, safely, and conveniently, wherever you are in Kenya. We work with various reliable delivery partners and offer flexible shipping options to match your preferences.
We deliver countrywide through trusted third-party couriers such as Wells Fargo, PSV SACCOs offering parcel shipping services, and in some cases, personally arranged transport methods. The shipping fees applied are determined by the courier you select and will reflect the prevailing rates at the time of dispatch.
However, we go the extra mile for our Nairobi clients — delivery within Nairobi Central Business District (CBD) is absolutely free, no matter the size or value of your order.
Delivery Timelines
Delivery times vary depending on your location and the courier method used:
- Within Nairobi and surrounding areas, delivery are typically done on same-day in usual business days.
- For other parts of Kenya, orders are usually delivered within 1 to 2 business days.
These timelines are estimated and may be influenced by external factors such as stock availability, weather conditions, and the performance of third-party delivery services.
Shipping Guidelines
To ensure a smooth delivery process:
- Orders are dispatched only after payment has been confirmed.
- Customers must provide accurate contact and delivery information.
- Tracking information will be provided for services that offer it.
Techgrill Kenya is not liable for delays or losses arising from incorrect delivery details or courier-related issues beyond our control.
