Return & Exchange Policy

We strive to ensure that all our customers are satisfied with their purchases. However, we understand that there are situations where a return, exchange, or refund may be necessary. Our return policy is designed to be fair to both the customer and the business, and applies under reasonable conditions.

Eligibility for Returns

You may request a return or exchange if:

• You received a damaged, defective, or incomplete product
• The item delivered was incorrect (wrong model, color, or specification)
• The product was counterfeit or not as described

Return requests must be initiated within 3 days of receiving the item, and the product must be sent back within 7 days of approval.

Product Condition for Returns

Returned items must:

• Be unused and in their original packaging
• Include all accessories, documentation, and receipts
• Be in resalable condition, free of physical damage (unless damaged during delivery)

Items not Eligible for Return

Some items are not returnable unless faulty or wrongly delivered. These include:

• Used or customer-damaged products
• Opened software or digital goods
• Hygiene-sensitive items like earbuds or headphones, unless still sealed
• Products marked as “Final Sale” or “Non-Returnable”

Exchanges

We offer product exchanges under these conditions:

• If the wrong item was sent
• If the customer needs a different variation (e.g., color or model), and it’s in stock
• If the original product is defective

If an exchange is not possible due to stock availability, we will provide a store credit or process a refund as applicable.

Refunds

If approved, refunds are processed within 7 business days and issued via the original payment method, mobile money, or bank transfer. In cases where Techgrill Kenya is not at fault, refund amounts will exclude shipping and handling fees.

Return Shipping Responsibility

• If the issue originates from Techgrill Kenya (wrong, faulty, or damaged item), we will cover the return shipping costs.
• If the return is due to customer preference or error, the customer will bear the shipping cost for returning the item.

Warranty & Support

Many of our products are covered by manufacturer or seller warranties. Warranty durations and terms differ across product categories. For warranty claims, please contact our support team with the purchase receipt and product details.

How to Initiate a Return

If you’d like to initiate a return, simply:

1. Email us at returns@techgrillkenya.co.ke or call/WhatsApp +254 710 392 397
2. Provide your order number, a brief explanation of the issue, and clear photos if applicable
3. Wait for our team to assess your request and provide return instructions

Techgrill Kenya reserves the right to amend this policy at any time to align with business needs, customer expectations, or changes in regulations. The latest version of this policy will always be available on our official website: www.techgrillkenya.co.ke.