Privacy Policy

Effective Since: 02/01/2019

At Techgrill Kenya, we are committed to safeguarding the privacy of our customers and visitors. Operating both a physical storefront and an online platform, we recognize the importance of handling your personal data responsibly, transparently, and in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information.

When you visit our store, interact with our online services, or make a purchase, we may collect various types of personal data. This includes information such as your name, phone number, email address, billing and shipping addresses, and payment details. Additionally, if you engage with our website, we may gather data through cookies and analytics tools to better understand how visitors use our site and to enhance their overall experience.

The data collection process occurs when you voluntarily provide information while placing orders, subscribing to newsletters, or contacting us through support channels. It also happens automatically through our website via tracking technologies, which collect technical data like your IP address, browser type, and browsing behavior.

We use your personal data for several purposes that are aligned with your expectations and the legal basis for processing. These purposes include processing transactions, delivering products, providing customer support, sending important updates, and—if you’ve opted in—sharing marketing communications such as promotional emails. We also analyze aggregated website usage patterns to improve functionality and tailor services to better meet your needs.

Our legal grounds for processing your information vary depending on the context. Most commonly, we rely on your consent (especially for marketing), the necessity to perform a contract (such as fulfilling your orders), compliance with legal obligations, and our legitimate interests in running and improving our business.

Techgrill Kenya does not sell or rent your personal data. However, we may share limited information with trusted service providers who help us fulfill our obligations. These third parties include payment processors, shipping and delivery companies, IT support services, and marketing technology platforms. All our service providers are carefully vetted to ensure they comply with stringent data protection requirements and contractual safeguards.

We retain your personal data only as long as necessary for the purposes it was collected. This retention period may vary based on legal obligations, operational needs, and your rights as a data subject. Once the retention period ends, your data is either deleted securely or anonymized.

Under GDPR and applicable laws, you have several rights regarding your personal data. These include the right to access and correct your data, the right to request its deletion, and the right to restrict or object to its processing. You can also withdraw your consent for marketing at any time without affecting the legality of prior processing. To exercise any of these rights, or for any privacy-related concerns, please contact our data protection team at support@techgrillkenya.co.ke.

To protect your personal data, we implement strong security measures, including secure socket layer (SSL) encryption, access control protocols, and regular security audits. All transactions are securely processed through third-party gateways that adhere to the highest industry standards for data protection.

If we ever transfer your data internationally—for example, to cloud service providers based outside Kenya or the EU—we ensure that adequate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms as recognized under data protection laws.

This Privacy Policy may be updated periodically to reflect changes in legal requirements, technological advancements, or company practices. We encourage users to review this page regularly. When significant changes occur, we will notify you through our website and via email if applicable.

Your trust is extremely important to us. For any questions, clarifications, or requests related to your personal data, please reach out via the contact information provided below:

Email: info@techgrillkenya.co.ke
Phone: 0710 392 397
Physical Address: 36161-00200 Nairobi City Square